MotionfyFrequently Asked Questions
- How do I cancel my subscription? — iOS: Settings → Apple ID → Subscriptions → Motionfy → Cancel. Android: Google Play → Subscriptions → Motionfy → Cancel.
- My video didn't generate. What should I do? — Try re-uploading with a clearer, well-lit portrait photo. If the issue persists, contact support with your order ID.
- Can I use generated videos commercially? — Personal use is included with your subscription. For commercial licensing, contact [email protected].
- Do you store my photos? — No. All uploaded photos are automatically deleted within 24 hours of processing. See our Privacy Policy for details.
- Can I request removal of my data? — Yes. Email [email protected] with your request and we'll process it within 30 days.
- What photo format works best? — A clear front-facing portrait in JPEG or PNG, at least 512×512 px, with good lighting. Avoid heavy filters.
- I found content that violates someone's rights. How do I report it? — Send a DMCA or content report to [email protected] with details and we'll respond within 48 hours.
Support responds in English. Average reply time: under 24 hours.